At ExtrasJar we value transparency. It is very important to us that we are as clear and upfront as possible about the cover available under your policy, and we therefore offer a pre-existing Condition assessment that can be completed after you purchase a policy for your pet to help you understand what we consider to be a Pre-existing Condition and therefore excluded from your cover.

If you decide not to get a Pre-existing Condition assessment completed straight after purchase a policy with us, we will still require one at the time of your first claim based on a full assessment of your pet’s medical history. This will also include conditions (including signs & symptoms of conditions) contained in the medical history during an applicable Exclusion Period.