When We conduct the assessment of Your first claim under the Policy We will also arrange for a full assessment of Your Pet’s medical history. You will be required to aid in the process of obtaining Your Pet’s medical history (e.g. by providing details of any Vets Your Pet has seen in the past). This assessment will establish what Pre-existing Conditions, if any, Your Pet has, and We will share the assessment outcome with You. You may request a Pre-existing Condition assessment before Your first claim (e.g. during a cooling off period).

an assessment has been completed that results in the identification of Pre-existing Conditions, We will provide You with an updated Certificate of Insurance which lists them along with confirmation of the required symptom-free period for each, for Us to consider exception from the Pre-existing Condition exclusion.