Changed your mind? You have a 30-day cooling off period from the commencement date of your cover to change your mind or your cover choice. This allows you to review your cover and be sure you have made the right decision.

If you cancel your membership during the 30-day cooling off period, you will receive a full refund of any premiums you have paid as long as we haven’t processed and paid any claims during that period. If we have paid you a claim, premiums will only be refunded from the day after the date of service.

If you’re already a member and change your level of cover, then change your mind, you can revert back to the previous cover level held within the 30-day cooling off period.