Overseas Travel - Temporary Suspension

How to Suspend your membership

John Connor avatar
Written by John Connor
Updated over a week ago

Temporary Suspension of Hospital cover for overseas travel

Members may suspend their ExtrasJar Hospital membership when they are travelling overseas for a minimum of 21 days, up to a maximum of 2 years, by contacting us prior to your departure, supplying the information and agreeing to the terms and conditions of suspension. Our Contact details are:

What do I need to provide?

Members must provide their proof of travel within 30 days of their return to Australia, by supplying us with their e-tickets or boarding passes for all members on their policy, showing their exit and re-entry into Australia for their membership to be re-activated and their suspension to be honoured. Where a membership is not re-activated within the required time, or the member fails to meet the requirements of suspension, Phoenix Health may cancel the suspension, or in some cases terminate the policy, and waiting periods may apply on re-joining.

What conditions apply?

A membership must be active and financial for a minimum period of 6 months before a suspension will be approved, and suspensions. Benefits are not claimable during a period of suspension. As you do not hold hospital cover during a suspension period, in some cases the Medicare Levy Surcharge may apply.

For your application of temporary suspension to be accepted, you must meet the full following criteria, and understand the conditions below:

  • Your suspension must be applied for prior to your departure from Australia and contributions need to be paid up to and including the date of departure.

  • All people listed on your membership need to be outside of Australia (or Australian waters) for the entire suspension period, and your membership must be suspended in full.

  • You must be a financial member for at least 6 months prior to your suspension date for your suspension to be activated.

  • Your membership must be suspended for a minimum of 21 days (not including your departure and arrival dates into Australia); up to a maximum period of 2 years.

  • If your travel dates change after your initial Application to Suspend, you must advise us of your new travel dates as soon as possible.

  • You must supply your travel documentation to Phoenix Health, showing the date of departure and arrival back into Australia, for all members on your policy. This proof can be in the form of e-tickets or boarding passes.

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