Excellent customer service is important to us, and that's why we value your feedback. Tell us how we did! We would love to hear from you so we know how we can improve our services further.
If you are dissatisfied or have a complaint about your ExtrasJar Extras Account, please contact us via any of the following channels:
Telephone: +61 748 001 334
Post: Suite 111, Level 54, 111 Eagle Street, Brisbane, QLD, 4000
We will aim to acknowledge your complaint within one (1) business day or as soon as practicable. Consequently, we will aim to resolve your complaint within five (5) business days upon acknowledgement.
If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA), an independent and free dispute resolution body. You must first give us the opportunity to review your complaint before AFCA can investigate the matter.
AFCA’s contact details are as follows:
Telephone: 1800 931 678 (free call)
Post: GPO Box 3 Melbourne VIC 3001