We offer customers the chance to submit an additional application to request the 6-month Exclusion Period applicable for Specified Conditions (and others, e.g. Dental Illness) to be reduced or waived.
To consider whether a reduction of the Exclusion Period can be provided, we require:
a completed request form from you, which will require you to have your pet examined by a vet at your own expense; and
copies of your pet’s medical history & clinical notes. You will need to assist us in the process of obtaining these, for example, by providing details of any vets your pet has seen in the past.
During our assessment of the application, we will review the available information, and if sufficient, confirm whether there are any identified or suspected Specified Conditions (and others). Where we are comfortable that we there aren’t any identified or suspected Specified Conditions (and others), we may reduce or waive the Exclusion Period for those Specified Conditions (and others).
We will confirm the outcome of your application and if we decide to approve the reduction of the Exclusion Period, we will provide you with an updated Certificate of Insurance which lists the agreed Specified Conditions (and others) and the new reduced Exclusion Period applicable.